Product Manager, Retention
Job Summary
Owning the post-purchase product experience, the full-time Product Manager, Retention will drive the retention program lifecycle, optimize user experiences, and manage subscription platform strategy while working remotely.
Key responsibilities
- Drive the retention program lifecycle, including onboarding, subscription management, and loyalty programs
- Optimize early user experiences to help new customers realize core product value quickly
- Lead subscription platform strategy using data-driven decision-making and cohort-based analytical frameworks
Required qualifications
- Administrator-level fluency in Shopify and subscription management platforms (SKIO or comparable)
- Experience using AI tools for customer data analysis and automation
- Strong analytical skills with a proactive approach to identifying underperforming areas
- Ability to navigate ambiguity and create structured execution plans
- Proven track record of testing and QAing own work to resolve issues
Complete Job Description
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