Product Operations Director

Job Summary

Leading AI enablement for product teams, the full-time salaried Product Operations Director will oversee the product operations infrastructure and tooling portfolio while working remotely to ensure effective application of AI and integration of various systems.

Key responsibilities

• Set strategy, standards, and governance for AI tools and workflows within product operations
• Manage the product operations infrastructure, ensuring seamless integration of analytics, customer feedback, and capability-mapping systems
• Oversee the product tooling portfolio, including strategy, adoption, ROI, and vendor management

Required qualifications

• 12+ years of professional experience, with at least 10 years in product operations, product management, program management, or project management
• Demonstrated experience in enabling teams with AI tools and workflows, showing measurable impact
• Proven track record of owning tools end to end, including strategy, implementation, and vendor negotiation
• Experience designing and running integrated tooling infrastructure with data flows and system integrations
• Ability to lead cross-functional discussions and drive decisions effectively