Product Operations Manager

Job Summary

Managing the day-to-day operations of product health, the full-time remote Product Operations Manager will maintain scorecards, translate data into actionable insights, and coordinate monthly product business reviews to enhance product performance across multiple verticals.

Key responsibilities

• Own and maintain the product health scorecard, tracking key metrics across product lines
• Translate product usage and support data into clear recommendations for leadership action
• Analyze product-attributable churn, identifying root causes and quantifying impacts for prioritization in the product roadmap

Required qualifications

• 5-8 years of experience in product strategy and operations, business operations, or GTM strategy in multi-product B2B SaaS
• Fluency in product and revenue analytics, with the ability to derive insights from raw data
• Effective presentation and collaboration skills with Product and GTM leaders
• Experience with automation in analysis and workflow processes
• Self-directed and reliable execution with a proactive approach to problem-solving