Product Operations Manager

Job Summary

Owning the connection between product and customer-facing teams, the full-time Product Operations Manager will design and manage processes to ensure effective communication and feedback loops while leveraging AI-powered workflows in a remote environment.

Key responsibilities

• Design and run processes that keep customer-facing teams informed about product updates, including launch readiness and release notes
• Establish an intake process for capturing, triaging, and routing customer issues and feedback to the appropriate product managers
• Build and maintain AI-powered workflows that facilitate information movement and create reusable patterns across the organization

Required qualifications

• Proven experience in product operations, program management, or a similar role at a B2B software company
• Strong background in designing and owning cross-team processes from inception to execution
• Hands-on experience with AI tools and workflows, including familiarity with LLMs and integrations
• Knowledge of tools used by product and customer-facing teams, such as Linear, Notion, Slack, and Zendesk
• Experience running launches for enterprise customers is a plus