Product Operations Support Specialist

Job Summary

Providing second-level support and coordination, the remote Product Operations Support Specialist will assist with curriculum and education technology tools, manage vendor communications, and maintain documentation to enhance teaching and learning across schools.

Key responsibilities

• Investigate and resolve escalated support tickets related to various educational tools and systems
• Organize vendor communications and manage meetings, including tracking issues and onboarding processes
• Create and maintain documentation for supported tools and processes, ensuring the internal knowledge base is up-to-date

Required qualifications

• 1-3 years of professional experience in a support, operations, or coordination role
• Experience working in K-12 education
• Proficiency with ticketing systems, preferably Zendesk and Jira
• Highly organized with the ability to manage multiple tools and vendor relationships
• Ability to work independently in a fully remote environment