Product Owner - Business Operations
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Job Summary
Owning and prioritizing enhancements for contact center platforms, the full-time remote Product Owner - Business Operations will manage the backlog, develop user stories, and collaborate with business stakeholders and technology teams to translate needs into clear product requirements.
Key responsibilities
- Gather feedback from operations teams and research industry trends to improve business systems processes
- Write and capture user stories and acceptance criteria to communicate clear product objectives and requirements
- Drive sprint and release plans while ensuring features are clearly described, estimated, and prioritized
Required qualifications
- Bachelor's degree in Business Administration, Information Technology, or related field or equivalent experience
- 5+ years of product ownership, product management, project management, or business analysis experience
- Direct, hands-on experience with CRM platforms (Omni/Pega or Salesforce) and contact center telephony
- Experience with Amazon Connect (AWS) strongly preferred
- Product Owner, Scrum Master, or Agile Coach experience preferred
Complete Job Description
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