Product Owner, Client Support
Job Summary
Owning the client and digital support product area, the full-time remote Product Owner for Client Support will manage the roadmap, prototype and ship functionality in Salesforce and adjacent tools, and ensure seamless integration across systems to enhance client experience.
Key responsibilities
- Own the roadmap and outcomes for client and digital support, focusing on case management and AI-assisted deflection
- Prototype and deploy working functionality in Salesforce and related tools using AI development platforms
- Define and instrument key metrics to measure support effectiveness and drive improvements
Required qualifications
- Deep, hands-on expertise in Salesforce Service Cloud with configuration and solution design experience
- Working knowledge of support tools like Zendesk, ServiceNow, and Jira Service Management
- Demonstrated experience shipping code and products using AI development platforms like Claude Code
- Understanding of support organization operations, including tiering and knowledge management
- Proven ability to drive cross-functional work and achieve adoption without direct management
Complete Job Description
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