Product Owner, Contact Center

Job Summary

Driving product vision and backlog management, the full-time remote Product Owner for the Contact Center will oversee the development of IVR/IVA features, ensuring alignment with strategic goals and stakeholder needs while facilitating Agile processes.

Key responsibilities

• Manage and prioritize the product backlog, ensuring alignment with business value and ROI
• Collaborate with stakeholders and development teams to define product requirements and acceptance criteria
• Engage in Agile ceremonies, providing transparency on product roadmaps and forecasts to leadership and teams

Required qualifications

• Bachelor's degree in Business Management, Technology, or related field preferred
• Seven years of product management and/or business analysis experience, with 2-5 years in a contact center environment
• Experience with financial services and core processing systems required
• Proficiency in Agile methodologies and experience in launching software in collaboration with engineering teams
• Certification in Agile practices such as CSPO, CSM, CAL, or SAFe preferred