Product Support Analyst
Job Summary
To support the scaling of Serko.ai, the hybrid Product Support Analyst will deliver first-class technical support, troubleshoot product inquiries, and ensure corporate clients effectively utilize the platform while working in a dynamic team environment in Dallas, Texas.
Key responsibilities
- Provide primary technical and functional support via phone and email, addressing client queries and application issues
- Investigate and resolve client problems promptly, keeping clients updated on resolution progress
- Maintain detailed records of client communications and technical solutions, contributing to the knowledge base and best practices
Required qualifications
- Hands-on experience with AI tools to enhance productivity and optimize support workflows
- Strong diagnostic capabilities to analyze issues and deliver effective technical solutions
- Exceptional written and verbal communication skills for engaging with both technical and non-technical stakeholders
- Solid understanding of business solutions within a corporate context
- Prior exposure to corporate travel management or travel technology is advantageous but not essential
Complete Job Description
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