Product Support Analyst
Job Summary
Working remotely, the full-time Product Support Analyst will support and implement software through managing incidents, requests, and changes while collaborating with the Product Engineering team and other departments.
Key responsibilities
- Learn technical skills to resolve customer support cases and requests
- Understand team structure and deliver assigned items within established timelines
- Balance and prioritize workload across various requests using a ticketing system
Required qualifications
- Bachelor's degree in Computer Science, MIS, Information Systems, or engineering fields, or equivalent experience
- 3+ years of relevant experience in product support and/or product implementation
- Minimum 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
- Experience with ticketing systems, preferably ServiceNow
- Experience with Microsoft Azure and/or Snowflake is a plus
Complete Job Description
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