Product Support Associate
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing remote support to users, the full-time temporary Product Support Associate will manage product issues, troubleshoot software and hardware problems, and ensure efficient resolution while documenting all interactions.
Key responsibilities
- Provide prompt and courteous support to internal and external users experiencing product issues
- Investigate and troubleshoot software and platform-related problems reported via various channels
- Document issues and resolutions within the product support ticketing system and escalate unresolved issues as necessary
Required qualifications
- Associates or bachelor's degree or equivalent experience
- Ability to work Monday-Friday from 9am-5pm CST, with potential for additional hours
- Strong interest in mastering new technologies and Equip's platform
- Experience in customer service and ability to collaborate with internal and external stakeholders
- Comfortable with ambiguity and capable of critical thinking in a fast-paced environment
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,022 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
