Product Support Associate
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Job Summary
To provide comprehensive loan accounting and investor reporting services, the full-time remote Product Support Associate will assist clients using the SBO software platform, managing data, remittance reconciliation, and reporting throughout the product lifecycle.
Key responsibilities
- Execute client loan accounting and investor reporting functions utilizing SBO
- Perform remittance processing and support client implementation and conversion functions
- Communicate with clients and provide ongoing system and business support, including issue resolution
Required qualifications
- Bachelor's degree in accounting or finance, or equivalent experience
- 5+ years of relevant industry experience, preferably at a Senior Analyst or Analyst level
- 3+ years of experience in loan accounting, investor accounting, or investor reporting functions
- Advanced skills in Microsoft Excel, including data manipulation
- Experience with the SBO loan accounting system is a plus
Complete Job Description
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