Product Support Engineer
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Job Summary
Customer-focused and intelligent, the remote Product Support T3 Engineer will manage customer issues through resolution, mentor support engineers, and contribute to knowledge articles while engaging with customers during the post-sales process.
Key responsibilities
- Own and manage customer issues, troubleshooting and identifying solutions to resolve problems
- Mentor support engineers and act as a customer advocate, collaborating with various departments on customer issues
- Track and monitor customer status, identifying areas of concern and growth opportunities
Required qualifications
- Experienced Support Engineer background from web/network/information security companies
- Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- Great troubleshooting abilities with a passion for complex technical problems in production environments
- Experience working with a Cloud or SaaS technology provider
- Familiarity with VPNs, IPSec, security protocols, and standards
Complete Job Description
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