Product Support Operations Coordinator
Job Summary
To support the growth of the Navigator Platform, the full-time Product Support Operations Coordinator will engage in dealer resolutions, provide Dealer Navigator support, and manage call/chat interactions while working remotely.
Key responsibilities
- Execute end-to-end billing support and Dealer Navigator product assistance through inbound and outbound calls
- Establish relationships with vendors and ensure compliance with departmental standards to enhance customer satisfaction
- Investigate issues, apply sound judgment to mitigate product defects, and participate in special projects as needed
Required qualifications
- High School Diploma, GED, or equivalent certification
- At least 3 years of customer service or call center experience
- At least 2 years of experience in the financial industry
- At least 1 year of experience using Google Sheets
Complete Job Description
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