Product Support Representative
Job Summary
Working remotely on a full-time basis, the Product Support Representative will provide world-class customer support, resolve technical issues, and enhance user experience on the Fieldguide platform while working from 2pm to 11pm PT.
Key responsibilities:
- Respond quickly and accurately to client requests, building trust and ensuring customer satisfaction
- Provide technical support by troubleshooting issues and collaborating with Engineering for resolutions
- Guide customers through platform features and maintain knowledge base resources for user self-service
Required qualifications:
- 1 - 3 years of customer support experience in a technical role
- Experience in a startup or scale-up environment, demonstrating adaptability and multi-tasking
- Proven track record of driving customer satisfaction and fostering long-term relationships
- Strong ownership of projects with a bias towards action and minimal oversight
- Familiarity with Microsoft Office applications is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,085 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
