Product Support Specialist
Job Summary
As the first point of contact for restaurant operators, the full-time remote Product Support Specialist will triage and resolve technical issues, manage feature requests, and facilitate communication between customers and the Product Engineering team.
Key responsibilities
- Triaging customer inquiries related to technical issues, feature requests, and API connections
- Documenting bugs and communicating effectively with customers and the Engineering team to ensure timely resolutions
- Identifying patterns in customer support tickets and collaborating with internal teams to improve product documentation and user experience
Required qualifications
- 1-4 years of experience in customer support, success, or service roles, ideally with exposure to technical or software products
- Strong interest in understanding the technical aspects of products and troubleshooting issues methodically
- Proficiency in using data to inform decisions, including reviewing logs and identifying trends
- Exceptional written communication skills, capable of guiding non-technical users through solutions
- Active engagement with AI tools in daily work, demonstrating a deep understanding of their application
Complete Job Description
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