Product Support Specialist
Job Summary
To provide exceptional support for cloud-based applications, the full-time remote Product Support Specialist will develop product expertise, troubleshoot user issues, and manage support requests while utilizing AI tools to enhance service efficiency.
Key Responsibilities
- Develop deep product knowledge to become a Subject Matter Expert across cloud-based applications and internal platforms
- Support users by answering product questions, troubleshooting issues, and configuring applications based on their needs
- Manage and prioritize support requests through the ticketing system, ensuring timely resolutions and a positive user experience
Required Qualifications
- 2-5 years of experience in Product Support, Application Support, or similar roles supporting cloud-based business applications
- Hands-on experience with ticketing, help desk, or knowledge management platforms
- Familiarity with AI tools such as ChatGPT or similar for efficient research and documentation
- Strong analytical and troubleshooting skills with a user-focused approach
- Ability to create clear product documentation and knowledge-base content
Complete Job Description
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