Product Support Specialist

Job Summary

Working remotely in a mid-level capacity, the Product Support Specialist will implement new product orders, create training materials for ancillary products, and manage client case requests to ensure timely resolution and satisfaction.

Key responsibilities:

• Process and implement new product orders while serving as a Subject Matter Expert (SME) on the product suite
• Manage incoming case requests from clients and the live support team, ensuring accurate documentation and timely resolution
• Collaborate with internal teams to enhance processes and product functionality, while creating training materials and conducting product training sessions

Required qualifications:

• 1 year of prior experience in website content management
• Bachelor's degree or equivalent training
• Familiarity with proprietary technology used by the company
• Experience with Salesforce
• Strong conflict resolution and interpersonal skills