Product Support Specialist
Job Summary
Serving as a primary point of contact for user inquiries, the full-time remote Product Support Specialist will provide timely support for Hanover's digital products, troubleshoot issues, and collaborate with internal teams to enhance user experience.
Key responsibilities
- Manage user support requests and troubleshoot common product issues related to access, accounts, and functionality
- Monitor and respond to support tickets, ensuring timely resolution and maintaining high standards of customer service
- Provide feedback to the Product team on user pain points and assist with product testing and operational documentation
Required qualifications
- 2+ years of experience in customer support, technical support, or product operations
- Strong problem-solving and troubleshooting skills
- Ability to manage multiple support requests and priorities simultaneously
- Experience with software platforms such as CRM and CMS systems
- Strong customer-service mindset with effective communication skills for both technical and non-technical audiences
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,491 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
