Product Support Specialist
Job Summary
As a full-time remote Product Support Specialist, the successful candidate will manage escalated technical issues, diagnose pricing and sync problems, and utilize SQL and analytics to provide clear explanations to hosts while contributing to the development of internal support processes.
Key responsibilities
- Own escalations end to end, resolving technical issues and escalating to Engineering only when necessary
- Diagnose pricing and sync issues by reproducing problems and isolating their causes
- Create help-center articles and internal documentation to prevent repeat inquiries from hosts
Required qualifications
- 2+ years in technical support, SaaS product support, or analytical customer-facing roles
- Proficiency in SQL with the ability to write queries against a live database
- Working knowledge of Python for reading existing code and datasets
- Experience with APIs and log analysis
- Strong quantitative reasoning skills to analyze data effectively
Complete Job Description
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