Product Support Specialist
Job Summary
To support a growing cybersecurity team, the full-time remote Product Support Specialist will provide initial partner support, assist customers through problem-solving processes, and ensure effective resolution of technical inquiries while maintaining a high level of customer satisfaction.
Key responsibilities:
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes and provide assistance
- Assess customer issues and properly escalate incidents as needed
Required qualifications:
- Practical experience supporting Microsoft Windows Operating Systems and troubleshooting common issues
- Practical experience with macOS and familiarity with its directory structures
- Experience in configuring antivirus products and troubleshooting interactions with specialty software
- Familiarity with system configuration/management tools such as GPO, RMMs, and SCCM
- Ability to adapt quickly to changes in a hypergrowth environment
Complete Job Description
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