Product Support Specialist

Job Summary

To support a growing startup, the full-time remote Product Support Specialist will troubleshoot and resolve client issues, manage the knowledge base, and coordinate client website builds while ensuring seamless communication between Customer Success and Product teams.

Key responsibilities

• Own the ticket queue and resolve incoming client issues related to software, logins, and billing
• Manage and maintain the knowledge base to facilitate self-serve support for clients
• Coordinate client website builds by gathering requirements and tracking project status

Required qualifications

• Working SQL skills with the ability to write SELECT queries
• A troubleshooting instinct with a desire to understand the root cause of issues
• Experience using AI tools for automation or efficiency
• Strong organizational skills to manage multiple support tickets and projects simultaneously
• Clear and warm communication skills for interacting with clients and explaining technical issues