Product Support Specialist
Job Summary
To support a growing team, the full-time Product Support Specialist will manage and resolve customer issues related to Inbound EDI, ensuring data accuracy and timely processing while working remotely.
Key responsibilities
- Triaging and resolving support tickets in JIRA, maintaining high quality through to resolution
- Monitoring inbound EDI files, troubleshooting errors, and coordinating with internal teams for effective issue resolution
- Training internal teams on EDI processes and ensuring compliance with product support change processes
Required qualifications
- Associate's degree or equivalent work experience
- 2 or more years in EDI, customer support, or a related technical role
- Understanding of EDI standards, particularly 834 enrollment files, and experience with secure file transfer (SFTP)
- Proficiency in Microsoft Excel, Word, PowerPoint, and Visio
- Basic understanding of SQL and PostgreSQL for data validation
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,487 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
