Product Support Specialist
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To provide exceptional support for cloud-based applications, the full-time Product Support Specialist will develop deep product knowledge, troubleshoot user issues, and manage requests through a ticketing system while working remotely.
Key Responsibilities
- Develop deep product and business knowledge to become a Subject Matter Expert across cloud-based applications
- Troubleshoot product and application issues, identifying root causes and providing timely resolutions
- Create and maintain clear product guides, FAQs, and troubleshooting documentation to enhance user support
Required Qualifications
- 2-5 years of experience in Product Support, Application Support, or similar roles for cloud-based business applications
- Hands-on experience with ticketing, help desk, CRM, or knowledge management platforms
- Comfortable using AI tools to research, summarize, and manage support tasks efficiently
- Strong analytical and troubleshooting skills with a user-focused approach to problem-solving
- Ability to create clear and structured product documentation and knowledge-base content
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
