Product Support Specialist

Job Summary

As the primary point of contact for clients, the full-time remote RCS Product Support Specialist will manage customer inquiries via phone and email, providing timely solutions for software, hardware, and network issues while documenting interactions and collaborating with internal teams.

Key responsibilities:

• Document customer interactions and provide solutions by identifying problems and guiding clients through corrective steps
• Troubleshoot issues related to software, hardware, networks, and systems
• Write technical documentation for software repairs and enhancements, while collaborating with other departments to improve product capabilities

Required qualifications:

• Experience in Radio automation software, with knowledge of GSelector, Zetta, or NexGen highly desirable
• Prior customer service experience in a Radio, IT, or Engineering environment
• Strong troubleshooting and investigative skills, with the ability to prioritize tasks effectively
• Fundamental knowledge of networking technologies and Microsoft Windows
• Bilingual English/Spanish abilities are a plus