Product Support Specialist
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Job Summary
Providing essential support to clients, the full-time remote Product Support Specialist will manage customer inquiries related to software, hardware, and network issues while documenting interactions and troubleshooting problems.
Key responsibilities:
- Document customer interactions and provide solutions by identifying problems and guiding clients through corrective steps
- Troubleshoot software, hardware, networks, and systems to enhance performance and resolve issues
- Collaborate with internal teams to improve product capabilities and write technical documentation for software repairs and enhancements
Required qualifications:
- Experience in a Radio, IT, or Engineering environment, with knowledge of broadcast software such as GSelector, Zetta, or NexGen
- Prior customer service experience and a strong ability to prioritize tasks effectively
- Fundamental knowledge of networking technologies, Microsoft Windows, and broadcast systems
- Well-developed troubleshooting and investigative skills
- Bilingual English/Spanish abilities are a plus
Complete Job Description
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