Product Support Specialist
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Job Summary
Providing financial and technical product support to clients, the full-time remote Product Support Specialist will assist users of Moody's Analytics Lending Solutions products, ensuring they effectively leverage software to enhance their business outcomes.
Key responsibilities
- Deliver financial and technical support to clients, interpreting product outputs for financial analysis and credit risk assessments
- Educate clients on product features and functionality while maintaining strong relationships with internal teams
- Capture and channel client feedback to support continuous product improvement and manage client interactions effectively
Required qualifications
- 1-3 years of experience in client support, customer service, or a related field
- Bachelor's degree required; concentration in Finance, Accounting, Economics, or Computer Science preferred
- General understanding of financial statements and key accounting concepts
- Experience in the financial industry, banking, or commercial lending preferred
- Basic knowledge of database administration tools and familiarity with credit risk concepts preferred
Complete Job Description
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