Production Support Analyst
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Job Summary
Monitoring platform health and managing incident triage, the full-time salaried Production Support Analyst will ensure the reliability of the member scheduling and access platform while working remotely in the United States.
Key responsibilities
- Monitor platform availability and integration feeds, tuning alerts in collaboration with engineering
- Own Tier 2 incident intake and triage, escalating issues to engineering and updating stakeholders
- Resolve scheduling data errors and validate production releases, ensuring compliance with HIPAA regulations
Required qualifications
- 2+ years of technical support experience in a corporate environment, focusing on production systems
- 1+ year of experience writing SQL queries for diagnosing and resolving data issues
- Familiarity with incident management and IT service management tools
- Understanding of API and system integration concepts for troubleshooting integration failures
- Bachelor's degree preferred or equivalent experience in application or production support roles
Complete Job Description
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