Production Support Manager

Job Summary

Leading a team of Business Analysts, the full-time Manager - Production Support & Implementation will support new client onboarding and implementations, driving requirements gathering and solution delivery while managing team performance and resource allocation in a remote environment.

Key responsibilities

• Manage, mentor, and allocate resources for a team of Business Analysts, setting performance standards and balancing workloads across projects
• Lead end-to-end requirements gathering for new client onboardings, facilitating discovery sessions to define functional requirements and mitigate implementation risks
• Establish standardized business analysis documentation frameworks and oversee User Acceptance Testing (UAT) to ensure high-quality delivery across all client projects

Required qualifications

• 6 years of relevant experience in business analysis, client implementations, or consulting
• 3 years of experience in a leadership capacity (e.g., team lead, manager, or senior mentor)
• Strong expertise in requirements gathering, process mapping, and client relationship management
• Exceptional communication and stakeholder management skills to bridge technical and non-technical teams
• Ability to establish standardized business analysis methodologies and quality assurance standards