Professional Learning Operations Manager

Job Summary

To ensure the seamless delivery of over 1,000 professional learning sessions for educators nationwide, the full-time remote Professional Learning Operations Manager will manage operational workflows, balance scheduling complexities, and continuously improve processes while supporting facilitator workloads.

Key responsibilities

• Manage the end-to-end facilitator assignment workflow for virtual and onsite professional learning sessions
• Track and analyze operational data to anticipate capacity constraints and inform staffing recommendations
• Oversee daily operational rhythms and implement improvements to enhance efficiency and reduce risks

Required qualifications

• 3-5+ years of experience in training operations, learning operations, or professional services delivery
• Experience managing complex resource allocation and scheduling across virtual and in-person channels
• Strong spreadsheet and data-management skills for identifying operational risks
• Experience improving workflows through automation or system configuration
• BA/BS or equivalent professional experience