Professional Services Delivery Lead
Job Summary
Managing global delivery operations, the full-time Professional Services Delivery Lead will oversee resource allocation, optimize utilization, and ensure quality governance for customer engagements in a remote environment.
Key Responsibilities
- Manage global delivery capacity and resource allocation to optimize utilization and customer outcomes
- Own and improve delivery standards and methodologies, ensuring consistent quality across all engagements
- Analyze delivery performance metrics and operational data to drive process improvements and operational efficiencies
Required Qualifications
- Bachelor's degree in Business, Information Technology, Operations Management, or a related field, or equivalent professional experience
- 8+ years of experience in professional services delivery or project delivery leadership
- Experience supporting SaaS, cloud, or subscription-based service delivery models
- Proven experience managing complex customer delivery portfolios within a global environment
- Advanced analytical and reporting skills with a demonstrated ability to make data-driven operational decisions
Complete Job Description
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