Professional Services Manager

Job Summary

Leading a regional Professional Services team, the full-time Manager, Services will drive exceptional customer outcomes and team development while collaborating across the organization to expand Professional Services reach and revenue, all in a remote work environment.

Key responsibilities

• Coach engineers to enhance their technical and consulting skills while fostering a high-performing team culture
• Partner with Sales and Customer Success to identify growth opportunities and shape service offerings that meet customer needs
• Ensure the team delivers high-quality engagements that drive customer value and continuously improve service delivery metrics

Required qualifications

• 5+ years of experience in Professional Services or a related industry
• 3+ years of people management experience with a proven track record of developing high-performing teams
• 2+ years managing Professional Services teams in a SaaS environment
• Bachelor's degree or equivalent combination of relevant experience and education
• Experience with Jamf and the Apple ecosystem (macOS, iOS, iPadOS, tvOS) is preferred