Professional Services Operations Analyst

Job Summary

Detail-oriented and analytical, the full-time Professional Services Operations Analyst will support operational and financial administration within the Professional Services organization, managing project and resource administration, billing readiness, and reconciliation while serving as a key liaison among various departments.

Key Responsibilities

• Create and maintain customer engagements in Kantata, ensuring accurate project information and billing arrangements
• Own the accuracy and completeness of operational billing information, coordinating with Accounting and project stakeholders to resolve discrepancies
• Serve as the primary functional administrator for Kantata, maintaining system integrity, troubleshooting issues, and supporting user training

Required Qualifications

• Experience in professional services operations, project administration, or business systems administration
• Strong analytical skills with familiarity in billable time, budgets, and operational financial information
• Proficiency in Excel for data comparison, reconciliation, and analysis
• Experience with PSA, ERP, CRM, or project management applications, with an aptitude for system administration
• Exceptional organizational skills and the ability to manage concurrent deadlines independently