Program Analyst

Job Summary

Supporting critical business operations, the full-time remote Program Analyst will manage data analysis, reporting, and process improvement initiatives while collaborating with cross-functional teams to ensure data accuracy and operational efficiency.

Key responsibilities:

• Provide operational and technical support to internal teams, ensuring timely issue resolution and high customer service levels
• Generate and analyze reports to support business operations and data-driven decision-making
• Collaborate with stakeholders to identify process gaps and drive operational efficiencies

Required qualifications:

• Experience in customer service, data entry, or operations in a business support role
• Proficiency in Microsoft Office applications, especially Microsoft Excel, for reporting and data analysis
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• Demonstrated problem-solving abilities and analytical thinking skills
• Bachelor's degree in Business Administration, Information Systems, Analytics, or a related field