Program Coordinator

Job Summary

Supporting participants throughout all stages of program enrollment, the full-time Program Coordinator will manage customer outreach, identify and resolve participation barriers, and ensure participants receive necessary support while working remotely.

Key responsibilities

• Serve as the primary point of contact for program participants, conducting proactive outreach to encourage engagement
• Guide participants through program requirements and track their progress, ensuring timely follow-up on outstanding items
• Collaborate with internal teams to address customer needs and recommend process improvements to enhance participant experience

Required qualifications

• Proficiency in Microsoft Excel and data tracking
• Strong customer service and relationship-building skills
• Ability to manage multiple priorities and maintain consistent follow-up
• Demonstrated empathy and a desire to help others succeed
• Excellent organizational skills with strong attention to detail