Program Management Supervisor

Job Summary

Overseeing daily operations for a team, the full-time Supervisor, Program Management will manage hiring, workflow direction, performance management, and team development while ensuring compliance with key performance indicators and high customer satisfaction, with the option to work remotely.

Key responsibilities

• Manage day-to-day team operations, including performance evaluation and coaching
• Develop and implement policies and procedures to enhance operational efficiency
• Engage with clients regarding operational performance and address customer complaints

Required qualifications

• GED/High School Diploma with 10 years of experience or Associate's Degree with 8 years of experience
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Experience in managed care, prescription benefits, medical billing, or pharmacy
• Demonstrated ability to resolve challenging customer relations issues professionally
• Capability to work flexible hours based on business needs