Program Manager, Call Center
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Job Summary
Managing call center operations, the full-time Remote Program Manager, Call Center will oversee contract implementation, ensure service quality, and maintain effective communication with clients and stakeholders while adhering to budget and performance standards.
Key responsibilities
- Provide overall contract oversight and strategic direction to meet deliverables and performance objectives
- Lead operational startup activities, including resource allocation, staffing plans, and training coordination
- Monitor key performance indicators and initiate corrective actions to maintain service quality and operational efficiency
Required qualifications
- Bachelor's degree or equivalent in a business, healthcare, or financial discipline
- 15+ years of experience supervising or managing inbound/outbound/virtual call centers
- US Citizen
- Highly proficient in Excel and other Microsoft products
- PMP certification preferred
Complete Job Description
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