Program Manager, Community Support

Job Summary

To drive strategic goals within the Community Support organization, the full-time remote Program Manager, Community Support will implement cross-functional programs, align stakeholders, and oversee the execution and launch of initiatives that enhance the experience for hosts and guests.

Key responsibilities

• Manage cross-functional meetings and align stakeholders to drive action plans and results
• Develop and monitor project plans, communicating progress and escalating issues as needed
• Produce leadership-ready documents and presentations, adapting complex information for diverse audiences

Required qualifications

• Bachelor's Degree or equivalent experience, preferably in a related field
• 4+ years of experience in customer service, particularly in contact center operations and technology
• Proven experience managing complex, cross-functional projects in customer service environments
• Ability to create compelling presentations and influence senior stakeholders
• Strong organizational skills with a collaborative approach to driving results