Program Manager, Digital Success
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To build and scale digital-first customer experiences, the full-time remote Program Manager, Digital Success will manage end-to-end digital customer success programs, focusing on onboarding, product activation, and ongoing adoption while leveraging customer insights and data.
Key responsibilities
- Own and optimize digital customer success programs, including onboarding and activation initiatives
- Design and implement scalable email communications tailored to customer segments and engagement milestones
- Measure program performance and collaborate with cross-functional teams to enhance customer engagement and retention
Required qualifications
- 5+ years of experience in customer-facing roles such as lifecycle marketing, customer success, or program management, preferably in SaaS
- Proven experience in designing and optimizing scalable onboarding and customer engagement programs
- Strong analytical skills to assess product usage data and measure program effectiveness
- Project management expertise with a focus on defining goals and driving cross-functional initiatives
- Familiarity with AI tools like Claude or ChatGPT to enhance workflows and operational efficiency
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 36,607 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
