Program Manager IV

Job Summary

To enhance member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs focused on optimizing appointing and scheduling workflows, collaborating with clinical, contact center, and IT teams while utilizing EPIC systems.

Key responsibilities

• Oversee program activities from initiation to close-out, ensuring alignment with strategic business goals and compliance with policies
• Facilitate cross-functional collaboration and communication among stakeholders to address performance feedback and drive program success
• Monitor program risks and financials, developing mitigation strategies and managing vendor performance to meet service level agreements

Required qualifications

• Bachelor's degree from an accredited college or university and a minimum of five years of experience in project management, including two years in program management, or eight years of relevant experience including program management
• Minimum one year of experience in a leadership role, with or without direct reports
• Experience in managing diverse relationships and facilitating team collaboration
• Proficiency in program management tools and methodologies
• Knowledge of change management and risk assessment processes