Program Manager IV

Job Summary

To improve member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs focused on optimizing appointing and scheduling workflows, acting as a liaison between clinical needs, contact center requirements, and IT resources.

Key responsibilities:

• Manage program activities from initiation to close-out, ensuring alignment with strategic business goals and stakeholder engagement
• Monitor program performance, risks, and compliance, developing mitigation plans and ensuring adherence to policies and procedures
• Facilitate collaboration across departments and external stakeholders to achieve effective business decisions and program outcomes

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five (5) years of experience in project management or a directly related field, including at least two (2) years in program management, or a minimum of eight (8) years of relevant experience
• Minimum one (1) year of experience in a leadership role
• Experience with program management tools and methodologies
• Knowledge of the healthcare industry and relevant compliance standards
• Proven ability to manage diverse relationships and negotiate effectively