Program Manager IV

Job Summary

Focusing on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, ensuring effective collaboration between clinical, contact center, and IT teams while working primarily in EPIC, Cadence, and MyChart.

Key responsibilities:

• Manage program activities from initiation to close-out, ensuring compliance with policies and procedures
• Proactively monitor program risks and develop mitigation plans while collaborating with cross-functional stakeholders
• Lead program teams, allocate resources, and facilitate communication to achieve strategic business goals

Required qualifications:

• Bachelor's degree from an accredited college or university and at least five years of experience in project management, including two years in program management, or eight years of relevant experience with two years in program management
• Minimum one year of experience in a leadership role
• Experience working with labor relations and learning/curriculum development is preferred