Program Manager IV

Job Summary

Focused on improving member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison between clinical needs, contact center operations, and IT while working extensively in EPIC, particularly Cadence and MyChart.

Key responsibilities

• Manage program activities from initiation to close-out, ensuring alignment with strategic business goals
• Facilitate collaboration among cross-functional teams and stakeholders to drive program success and address performance feedback
• Monitor program risks and compliance, developing mitigation plans and ensuring adherence to policies and procedures

Required qualifications

• Bachelor's degree from an accredited college or university
• Minimum five (5) years of experience in project management or a related field, including at least two (2) years in program management
• One (1) year of experience in a leadership role, with or without direct reports
• Experience working with labor relations and learning/curriculum development is preferred
• Strong knowledge of project management principles and methodologies