Program Manager IV

Job Summary

To enhance member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs focused on optimizing appointing and scheduling workflows, acting as a liaison among clinical, contact center, and IT teams while utilizing EPIC systems like Cadence and MyChart.

Key responsibilities:

• Manage and oversee program performance, ensuring alignment with strategic business goals and adherence to policies
• Facilitate collaboration among cross-functional teams and stakeholders to drive program success and address complex issues
• Develop and implement mitigation plans for program risks and issues, while monitoring compliance and vendor performance

Required qualifications:

• Bachelor's degree from an accredited college or university and at least five years of project management experience, including two years in program management, or eight years of relevant experience with two years in program management
• Minimum one year of experience in a leadership role, with or without direct reports
• Experience in change management and managing diverse relationships
• Proficiency in project management tools and techniques
• Strong financial acumen and risk assessment skills