Program Manager IV

Job Summary

To enhance member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs focused on optimizing appointing and scheduling workflows, serving as a liaison between clinical needs, contact center operations, and IT.

Key responsibilities

• Oversee program outcomes from initiation to close-out, coordinating internal and external resources while monitoring compliance with policies and procedures
• Identify and mitigate program risks and issues, developing strategies to ensure successful delivery of program goals across diverse stakeholders
• Facilitate team collaboration and communication, providing actionable feedback and promoting learning among team members and stakeholders

Required qualifications

• Bachelor's degree from an accredited college or university with a minimum of five (5) years of experience in project management, including two (2) years in program management, or eight (8) years of experience in project management with two (2) years in program management
• Minimum one (1) year of experience in a leadership role, with or without direct reports
• Experience working with labor relations is preferred
• Experience in learning and curriculum development is preferred