Program Manager IV

Job Summary

Focusing on improving member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison between clinical needs, contact center operations, and IT while working extensively with EPIC systems.

Key responsibilities:

• Manage and monitor program activities to ensure compliance with policies and procedures while achieving strategic business goals
• Develop and implement program plans, including risk management strategies and resource allocation, to support organizational change management
• Facilitate collaboration among cross-functional teams and stakeholders, ensuring alignment and effective communication throughout the program lifecycle

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five years of experience in project management, including two years in program management, or eight years of relevant experience with two years in program management
• Minimum one year of experience in a leadership role, with or without direct reports
• Experience in managing diverse relationships and working with cross-functional teams
• Proven ability to develop and execute strategic program plans and manage program financials
• Experience with change management and organizational development initiatives