Program Manager IV

Job Summary

Focusing on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison among clinical, contact center, and IT teams while utilizing EPIC systems.

Key responsibilities:

• Manage program outcomes from initiation to close-out, ensuring compliance with policies and procedures
• Identify and mitigate program risks while developing and executing work plans to meet business priorities
• Facilitate collaboration among diverse stakeholders and monitor vendor performance to ensure service level agreements are met

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five years of project management experience, including two years in program management, or eight years of project management experience with two years in program management
• Minimum one year of experience in a leadership role
• Experience with EPIC systems, particularly Cadence and MyChart
• Proven ability to manage complex program plans and financials
• Strong skills in cross-group collaboration and stakeholder engagement