Program Manager IV

Job Summary

Focusing on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison between clinical needs, contact center operations, and IT while utilizing EPIC systems like Cadence and MyChart.

Key responsibilities:

• Manage program outcomes from initiation to close-out, ensuring alignment and coordination among diverse stakeholders
• Proactively monitor program risks and develop mitigation strategies while ensuring compliance with policies and procedures
• Facilitate cross-functional collaboration and communication to support effective business decisions and address high-priority issues

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five years of experience in project management or a directly related field, including at least two years in program management
• Minimum one year of experience in a leadership role, with or without direct reports
• Experience in managing complex program plans, including scope, schedule, and resource forecasting
• Demonstrated ability to build relationships with cross-functional and external stakeholders
• Proficiency in applied data analysis and change management