Program Manager IV

Job Summary

To enhance member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison between clinical needs, contact center operations, and IT while utilizing EPIC systems.

Key responsibilities:

• Manage and monitor program performance, ensuring alignment with strategic business goals and compliance with policies
• Facilitate collaboration among diverse stakeholders and lead program teams to achieve desired outcomes
• Identify program risks and develop mitigation strategies while overseeing vendor performance and contract negotiations

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five years of project management experience, including two years in program management, or eight years of project management experience with two years in program management
• Minimum one year of experience in a leadership role
• Experience in managing complex program plans, including scope identification and resource forecasting
• Strong knowledge of change management and risk assessment processes
• Proficiency in applied data analysis and project management tools