Program Manager IV

Job Summary

Focusing on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison among clinical, contact center, and IT teams, while utilizing EPIC systems like Cadence and MyChart.

Key responsibilities:

• Manage program activities from initiation to close-out, ensuring alignment with strategic business goals and stakeholder engagement
• Identify and mitigate program risks and issues, developing plans to ensure compliance with policies and procedures
• Collaborate with cross-functional teams to achieve effective business decisions and drive improvements in scheduling processes

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five years of experience in project management, including two years in program management, or eight years of relevant experience with two years in program management
• Minimum one year of experience in a leadership role, with or without direct reports
• Experience working with labor relations and learning/curriculum development is preferred